FAQ
About the OrthoBeam™ Pro
Q: What makes OrthoBeam™ different from other massagers? A: Unlike basic vibrating pads, the OrthoBeam™ Pro is a Class-II Style Medical Device that combines three therapies in one: Infrared Heat (to melt deep stiffness), Air-Flight Compression (to reduce swelling), and Micro-Vibration (to simulate physical therapy). It’s not just a massage; it’s a complete joint recovery system.
Q: Will this fit my knee size? A: Yes. The device features fully adjustable Smart-Velcro™ straps designed to fit knee circumferences up to 20 inches. It secures firmly to both slender and larger legs to ensure the heating pads make direct contact with your joint for maximum relief.
Q: Is it safe to use with implants or a pacemaker? A: While the device is generally safe, it uses magnets and infrared technology. If you have a pacemaker, metal joint replacements, or are pregnant, please consult your physician before use, just to ensure it aligns with your specific recovery plan.
Q: Can I use it on other body parts? A: Yes! While designed for the knee, the ergonomic shape also fits perfectly on shoulders and elbows. Many customers use it to treat tennis elbow or frozen shoulder with the same effective results.
⚡ Tech & Usage
Q: How often should I use it? A: For chronic pain or arthritis, we recommend one 15-minute session per day. For acute recovery (after a run or injury), you can use it up to 2 times daily. The device features an automatic safety timer that shuts off after 15 minutes to prevent overuse.
Q: How long does the battery last? A: The high-capacity 3000mAh battery is designed for cordless freedom. On a full charge, it lasts for approximately 10–12 treatment sessions (depending on the heat level used). It recharges fully in about 2–3 hours via the included USB-C cable.
Q: Does it get very hot? A: You are in full control. The device has 3 adjustable heat levels ranging from Low (45°C) to High (55°C). We recommend starting on the lowest setting to warm up the joint before increasing the temperature.
🚚 Shipping & Returns
Q: How long will my order take to arrive? A: Orders are processed within 1–2 business days. Once shipped, you can expect delivery within 7–12 business days (Tracked & Insured). You will receive a tracking number immediately via email.
Q: Do you offer free shipping? A: Yes! We offer Free Worldwide Shipping on all orders — no minimum required.
Q: What if it doesn't work for me? A: We know buying medical devices online can be scary. That’s why we offer a 60-Day "Pain-Free" Guarantee. If you don't feel improved mobility after consistent use, simply email us for a full refund. You have zero risk.
💬 Contact Us
Still have questions? Reach our dedicated support team anytime at helporthobeam@gmail.com — we’re here to help you get back to moving pain-free.